Privacy Policy

Effective Date: August 19, 2025

Richmond Gaia Farm (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Name, mailing address, phone number, and email address

Payment information (processed securely via our payment provider; we do not store full card details)

Order history and preferences

Information you provide through forms, emails, or messages to us

Technical information such as IP address, browser type, and cookies (see Section 7)

2. How We Use Your Information

We collect and use personal information for purposes that a reasonable person would consider appropriate, including:

Processing and fulfilling your orders

Responding to your inquiries and providing customer support

Sending you updates, promotions, and newsletters (only if you have opted in)

Managing and improving our website, products, and services

Meeting legal and regulatory requirements

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where authorized or required by law. Consent may be express (e.g., ticking a box) or implied (e.g., providing your address for shipping).

You may withdraw your consent at any time by contacting us (see Section 8). If you withdraw consent, we may not be able to provide certain products or services.

4. Retention of Personal Information

We keep personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer needed, we securely delete or anonymize it.

5. Accuracy and Security

We take reasonable steps to keep your personal information accurate, complete, and up to date.
We use appropriate safeguards—including secure servers, SSL encryption, and limited access controls—to protect your information against unauthorized access, use, or disclosure.

6. Sharing Your Information

We do not sell your personal information.
We may share it only with:

Service providers who help us operate our business (e.g., payment processors, shipping companies, website hosting)

As required by law or legal process

All third parties handling your information must protect it in accordance with PIPA.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences

Analyze website traffic and performance

Improve your shopping experience

You can disable cookies in your browser settings, but this may affect site functionality.

8. Access, Correction, and Questions

You have the right to:

Request access to your personal information

Request corrections if it is inaccurate or incomplete

Withdraw consent for certain uses

We will respond within 30 days as required by PIPA.

9. Complaints

If you have a privacy concern, please contact us first.
If you are not satisfied with our response, you may contact:

Office of the Information & Privacy Commissioner for British Columbia
Email: info@oipc.bc.ca
Phone: 250-387-5629
Website: https://www.oipc.bc.ca

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top shows when it was last revised. Updated policies will be posted on this page.

If there is any inconsistency or conflict between different language versions of this Privacy Policy, the English version shall prevail.